Richard HutchinsonDirector of Innovation
Richard is an accomplished Commercial and Innovation Director who leads the company's digital transformation and drives continuous improvement in commercial operations and customer services.
Richard also contributes to the company's marketing strategy, aligning it with the overall growth objectives. Richard started out in the company 15 years ago, back when order management was handled using post-it notes! Recognizing the need for improved efficiency, he took the initiative to integrate a new IT system, streamlining processes and paving the way for enhanced productivity. As the company expanded, Richard led the implementation of a more advanced IT system, digitalising the manual processes and improving operational efficiency. Through these efforts, the company experienced significant growth, enabling the recruitment and training of new employees to support its expanding operations.
Richard's leadership in driving digital transformation has greatly improved the customer experience, ensuring seamless interactions and fostering long-lasting relationships. His implementation of software solutions to reduce scrap in the production process aligns with the company's environmental, social, and governance (ESG) goals, contributing to a sustainable future.
Richard's strategic mindset and his expertise in commercial operations and innovation, means he continues to play a pivotal role in the company's growth and success. He is constantly pushing boundaries and contributing to Hutchinson's continued advancement.