Job Title: Key Account Owner
Department: Commercial
Reports to: Commercial Manager


  1. Job Description:

Main Purpose:           

To carry out required tasks and duties to ensure all Key Account Owner requirements are met.

Main tasks and duties:

  • Managing Key Customer Relations by providing a first point of contact service for any queries, both internally and externally and ensure that these are dealt with in accordance with company procedure.
  • Customer success management. This is a key role in ongoing customer experience – proactive contact and building of strong relationships.
  • Provide support within the Sales Order Processing team to ensure high levels of customer service
  • Assist with producing Quotations in an accurate and timely manner in line with customer expectations
  • Adding customers orders to Sage & MPM in a timely & effective manner
  • To meet agreed production targets according to customer demands
  • Providing Lead times to customers
  • Liaise with Customers daily, giving accurate and informative information. To suggest continuous improvement/best practice solutions
  • Ensure full accuracy and attention to detail in all interaction with internal/external customers.
  • Display a flexible and co-operative approach at all times.

Health and Safety:

  • Perform Risk Assessments and any other Health and Safety activities as required to ensure that a safe working environment is maintained.
  • Carry out duties at all times in a safe and responsible manner whilst conforming to current Health and Safety Regulations 


  • Ensure communications are maintained at the highest possible level with colleagues and keep your Manager advised of impending situations which could develop into more serious problems.
  • Develop mutual respect with all employees and colleagues, by ensuring that all dealings are objective and impartial


  • Ensure compliance with the Company’s Equal Opportunity Policy and maintain a neutral working environment
  • Assist in any other activities at the request of Management that may be required to support business needs.
  1. General Competencies:

Competencies support and complement the vision, mission and values of the company.  They are the behaviours all employees should demonstrate on a daily basis to ensure we meet our business objectives.


Communication ·         Anticipates & resolves conflict in a win-win manner;

·         Is able to influence others through logical communication;

·         Provides timely feedback in a constructive way;

·         Able to communicate to & on behalf of team.

Teamwork ·         Recognises efforts of others & actively listens, encourages those around them;

·         Creates a positive team spirit to support the achievement of objectives;

·         Ensures the team as a whole is working towards one common goal/purpose.

Initiative ·         Helps develop others’ ideas within the team & drives the team to achieve their goals;

·         Defines new processes & implements them;

·         Takes risks & makes positive steps even in the toughest of situations;

·         Makes positive changes happen, even if they seem impossible at the beginning.

Adaptability ·         Adjusts plans & activities to respond to business needs;

·         Communicates the need for change & takes account of the bigger picture;

·         Provides structures, systems & support mechanisms during change;

·         Prepares, coaches and supports others to adapt to large scale change.

Customer Focus ·         Ensures customer needs are incorporated into department plan;

·         Identifies & analyses customer needs & anticipates future needs;

·         Sets performance standards for customer service;

·         Monitors quality of customer service.

Innovation ·         Encourages creativity in others & supports where necessary;

·         Encourages the implementation of innovative solutions in the team & the business;

·         Encourages sharing between teams to promote new approaches.

 3. Personnel Specification:

Essential Criteria:

  • Minimum of 2 Years’ experience in a customer facing role
  • Engineering knowledge and ability to interpret engineering drawings

 Desireable Criteria:

  • Knowledge of Sage 200
  • Strong organisational and administration skills
  • Minimum Maths & English GCSE or equivalent
  • High level of computer literacy including experience of Microsoft packages
  • Ability to communicate effectively at all levels, both verbally and written and both internally and externally possess an ability to structure workload in an efficient manner.
  • Highly customer focused and able to demonstrate excellent communication/telephone skills
  • Flexible to the company requirements
  • Good problem solving skills
  • Ability to work under pressure and to strict deadlines in a fast paced environment
  • Ability to work as part of a team but also to your own initiative

  We offer a competitive salary and benefits within a well-established and progressive company.

Closing Date: Friday 3rd August 2021

Please email your CV to or call HR on 028 29540302